Terms of Service
These Terms govern your use of pigandwhistlehotel.com.au, our online ordering service, our reservation service, our gift card service, and our restaurants operated under the Pig & Whistle Hotel brand by [to be confirmed by the venue] ([to be confirmed by the venue]) ("we", "us", "our").
By using this site or placing an order, you agree to these Terms. If you do not agree, please do not use the site or order from us.
1. Who we are
[to be confirmed by the venue] is an Australian company registered in Victoria. Our registered office is 705 James Lane, Trentham East VIC 3458.
2. The service
We sell food and beverages prepared in our restaurants for pickup, delivery, and dine-in, and we accept reservations. We may sell gift cards, catering services, and related products and services.
3. Orders
- All orders are subject to acceptance by us. We may decline an order in our discretion (for example, if the kitchen is at capacity, the delivery zone is unavailable, or the order appears fraudulent).
- Once we accept your order, a contract is formed and payment is taken.
- Pricing displayed on the site is GST-inclusive. Surcharges (weekends 10%, public holidays 15%) are itemised at checkout.
- Pickup orders may be edited within 2 minutes of placement; after that, please call the branch.
- If a dish is unavailable after we accept your order, we will offer a substitute or a refund.
4. Australian Consumer Law guarantees
Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:
- A replacement or refund for a major failure.
- Reasonable compensation for any other reasonably foreseeable loss or damage.
- Repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure.